Safety and sanitation procedures
• Signage will be prominently posted in each area reminding guests of maximum occupancies and distancing guidelines.
• Mountain coaster carts will be sanitized and wiped down, paying particular attention to the handles, then returned to service.
• Common areas and restrooms are continually cleaned and disinfected utilizing CDC approved disinfectant throughout the resort.
• Sanitize high frequency touch points (Door handles, push plates, thresholds and hand railings, tables and chairs, trash cans, etc.) will be continuously sanitized.
• Climbing gear will be cleaned after each use in accordance with gear manufacturers’ protocols.
• No pairing of different parties on mountain coaster carts.
RESORT DRONE POLICY
Out of safety concerns for guests, employees, and resort property, as well as concerns for individual privacy, Camelback Mountain Resort prohibits the operation or use of unmanned aerial systems, or drones, by the general public - including recreational users and hobbyists - without the prior written authorization from the Resort. This prohibition includes drones used for filming or videotaping, as well as any drone use by media or journalists operating above or within Camelback Mountain Resort boundaries. This prohibition on drone operations or use extends to any drones launched or operated from Resort property, as well as drones launched from private property outside of the Resort boundaries. Any authorized operation of aerial drones may be governed by Federal Aviation Administration (FAA) rules and regulations, local law enforcement, as well as those policies separately established by this Resort, which may include certification, training, insurance coverage, indemnification requirements, and waivers or releases of liability. Any violation of this policy may involve suspension of your skiing or snowboarding privileges, or the revocation of your season pass, as well as confiscation of any drone equipment, and may subject violators to any damages, including, but not limited to, damages for violations of privacy and/or physical or personal injuries or property damage, as well as regulatory fines and legal fees.
Contact Camelback Mountain Adventures with any questions and to reserve your adventure at (570) 629-1661 Ext. 3. Our friendly and dedicated staff is excited to meet you and share the thrills that Camelback Resort has to offer. See you on the mountain!
FAQs & General Information
Camelback Mountain Adventures offers complimentary general parking for all adventurers.
When you arrive at Camelback, you will be directed to the nearest available parking lot. We offer convenient shuttle service between all our parking lots and the Camelback Mountain Adventures headquarters.
You don't need a reservation for the 1000’ Dual Zip Lines, the Appalachian Express Mountain Coaster or the Pocono Pipeline Mountain Slide.
Reservations are strongly suggested for the Treetop Adventure Course, Mountain Segways, or the Soaring Camel 4000' Twin Zip-Flyers in the Poconos.
Some packages require reservations 24 hours in advance.
Cancellation 48 hours or more prior to reservation – full refund
Cancellation less than 48 hours prior to reservation – rain check (full value)
No call for cancellation or no show – loss of payment
We love groups at Camelback Mountain Adventures. Our park is perfect for family reunions and team building. We offer a discount on our Poconos TreeTops Courses for groups of 15 or more people. Discounts on the Mountain Coaster and 1000’ Dual Zip Lines are reserved for very large groups of 100 or more people. Please call (570) 629-1663, Ext. 3, to inquire about a group package for your daily dose of adventure.
You will not be required to wear a helmet on most of Camelback Mountain Adventures’ elements, including our ropes courses in the Poconos. The only adventures that require helmets are the Mountain Segway and Summit Bicycle tours.
Getting Ready For Your Ropes Course
At the maximum, groups of 25 start the ropes course together. Depending on comfort level and speed, each guest will move through the ropes course at different paces. On average, guests complete the Poconos Full TreeTops Adventure Course in 3.5 to 4.5 hours.
There is no minimum number required to schedule a TreeTops Adventure Course reservation in the Poconos. We will try to schedule you with other explorers, but if you are the only one scheduled, we will run the ropes course just for you.
Reservations are suggested at least one week before for weekend times. However, there are times when we can squeeze you in the ropes course the same day.
Dress for the outdoors, wear closed-toed shoes and be sure to dress appropriately for the weather of the day. For safety reasons, we recommend that you wear hiking boots or sneakers and clothing you don’t mind getting dirty. We also strongly recommend that you do not wear any jewelry and long hair must be tied back. Our staff will determine if your clothes are adequate and if they feel your clothing may cause unsafe conditions, you may be refused entry onto the Poconos ropes course.
Camelback Mountain Adventures will operate in the rain, but we may suspend operations during the day of your visit if there is lightning in the general area. If we have lightning within a 20 mile radius, the park goes on “lightning hold.” We will allow guests to continue to the end of the Poconos ropes course they are currently on, but we do not allow anyone on the ground to begin another TreeTops Adventure Course. In the event of lighting within a 15 mile radius of the park, we clear all courses immediately. Guests that are within an aerial obstacle or two of the end of a ropes course will go to the end of that course and hold. Guests that are within an aerial obstacle at the beginning of a course must backtrack and leave the course. Guests in the middle of a ropes course will be lowered to the ground by the guide staff. All guests will then clear the woods and wait out the storm in the Camelback Mountain Adventure Lodge. If we cannot resume operations within 90 minutes, guests will be issued a return voucher. This voucher is valid the entire season. We do not extend refunds once guests have started the ropes course.